Get help with your Digital Seven Stars account
Find clear guidance for business-account review, authorized data processing, Credits, billing, and task status.
Common questions
How does business-account review work?
Submit accurate business information through the registration page. The account remains pending until review is complete. Approval does not by itself authorize Digital Seven Stars to process every dataset you may hold.
When are the 100 welcome Credits available?
The one-time 100-Credit account-review benefit is available only after the business account is approved and the Credits Ledger posting succeeds. A pending or posting state does not mean Credits have been added.
What data may I submit?
Only submit data your business lawfully holds and is authorized to process, or data for which Digital Seven Stars has been explicitly authorized to provide the requested processing. Uploading data does not create authorization.
How are Credits measured?
Digital Seven Stars Credits are service-measurement units. The current exchange reference is 1 USDT = 100 Credits. Credits are not cash, cryptocurrency assets, or withdrawable tokens.
A payment is complete but Credits are still posting
Payment confirmation and Credits Ledger posting are separate states. The customer balance is shown as increased only after Ledger posting succeeds. If the posting state does not resolve, contact support with the merchant order reference shown in your console.
Where can I check limits, retention, or deletion options?
Use the current enterprise console as the authority for supported file limits, task limits, retention controls, and deletion options. Contact support when a required control is not available for your account.
Include the account email and relevant order or task reference
Do not send passwords, API keys, payment secrets, or raw customer datasets by email.